Quality Management Principles

Customer satisfaction- A perfect interface must be achieved between company performance and customer needs in all aspects that customers consider to be important.
Leadership- quality improvement is primarily a task and responsibility of management as a whole.
Total Involvement- There must be total involvement of all employees at all levels and in all functions. Equally important is the complete involvement of all suppliers of goods and services.
Integrated Approach-Integration must be achieved between functions and between levels. Traditional organizational barriers must be removed.
Systematic Approach- A Systematic approach must start with a clearly defined business strategy which is then translated into an improvement policy,objectives,and priorities.Thease must be followed by detailed planning, implementation and monitoring of progress.
Defect prevention- Defects must be prevented from occuring.Performance must be the result of built in capabilities
Continuous Improvement- The approach should not have a charecter of a campaign or a project.Excellence can only be achieved by continuously investing in improvement, step by step, year after year.
Maximum quality- Long term objectives must be set which reflect the will to strive for excellence. The path towars excellence must be marked by challenging but achievable and acceptable targets.
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